Return & Refund Policy

5.1 Return Window

Products can be returned within 7 calendar days from the date of delivery. Items returned after this period will not be accepted. The return window applies regardless of whether the product has been used.

5.2 Eligible Items

Items eligible for return:

• Unopened, unused products in original packaging
• Opened products if defective or damaged
• Products damaged during shipping

5.3 Non-Returnable Items

• Custom or personalized items
• Items with missing, damaged, or altered packaging
• Products with warranty seals broken (unless defective)
• Items showing signs of heavy use or abuse
• Clearance or final-sale items

5.4 How to Initiate a Return

1. Log in to your account and navigate to 'My Orders'
2. Select the order containing the item to be returned
3. Click 'Request Return' and select the reason
4. Provide photographs of the item and packaging (if damaged)
5. Submit the return request
6. Await approval and shipping instructions

5.5 Return Shipping

Return Shipping Costs:

• FREE for defective or damaged items
• Customer bears cost for change of mind returns
• We will provide you with a prepaid return label for eligible returns

5.6 Refund Processing

Upon receipt and inspection of returned items:

• Approved refunds are processed within 5–7 business days
• Refund amount may be reduced by 10% restocking fee for used items (unless defective)
• Refunds are issued to the original payment method
• Bank processing may take an additional 3–5 business days

5.7 Defective Products

If a product is defective within the warranty period, you can request a replacement or refund at no cost. Provide photographic evidence and a detailed description of the defect. Inspection may be required.

5.8 Damaged Items During Delivery

Report damaged items within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund without charging return shipping.

5.9 Missing Items

If your order arrives incomplete, contact us within 7 days with your order number and photographic evidence. We will ship the missing items or issue a refund for the missing products.

5.10 Non-Refundable Situations

• Items returned after the 7-day window
• Items in non-returnable condition
• Products used beyond normal inspection
• Items with evidence of abuse or tampering

5.11 Refund for Changed Mind Returns

If you're returning an item simply because you changed your mind (and the item is unused and in original condition), you will receive a refund minus a 10% restocking fee and return shipping costs.

5.12 Exchanges

If you wish to exchange a product for a different size, color, or model, we'll process this as a return and new purchase. If the new item is more expensive, you'll need to pay the difference. If less expensive, the overage will be refunded.

5.13 Contact for Returns

• Email: [email protected]
• Phone: +971-507825055
• Website: www.welltechinternational.com
• Legal Entity: The Percentage FZ-LLC, RAKEZ, United Arab Emirates